Privacy Policy

At Monty’s Devon Ltd ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal data you provide to us when you visit www.montysjewellery.com.

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is Monty’s Devon Ltd.

1. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, and title.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely via our third-party payment providers). We do not store full credit card numbers on our own servers.
• Transaction Data: Details about payments to and from you and details of products you have purchased from us.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system (collected via cookies).

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

a) Performance of a Contract

To process and deliver your order, manage payments, and provide you with customer support. Without this data, we cannot fulfil your purchase.

b) Legal Obligation

To comply with legal or regulatory requirements, such as retaining financial records for tax purposes (HMRC).

c) Legitimate Interests

To manage our relationship with you, ask for feedback, and use data analytics to improve our website, products, and customer experiences.

d) Consent

To send you marketing communications (newsletters) via email, but only if you have actively opted in to receive them. You can withdraw this consent at any time.

3. Disclosure of Your Data

We may share your personal data with trusted third parties to help us run our business and deliver your orders:

• Service Providers: Companies that provide IT and system administration services.
• Payment Processors: Secure payment gateways (e.g., PayPal, Stripe, WorldPay) to process your payments.
• Delivery Couriers: Royal Mail or other couriers to deliver your goods.
• Professional Advisers: Lawyers, bankers, auditors, and insurers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Our websites use Secure Sockets Layer (SSL) encryption technology to protect your information during transmission.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

6. Your Legal Rights

Under the UK GDPR, you have rights regarding your personal data, including the right to:

• Request access to your personal data (a "data subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data (the "right to be forgotten"), where there is no good reason for us continuing to process it.
• Object to processing of your personal data for direct marketing purposes.
• Request restriction of processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us.

7. Cookies

Our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Third-Party Links

Our websites may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Last Updated: 29th December 2025